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Refund Policy

We are committed to ensuring your satisfaction with our products and services. While we strive to provide you with the best possible experience, we understand that situations may arise where a refund is necessary. To address these situations fairly and transparently, we have established the following refund policy:

Refund Eligibility

Refunds are processed under the following circumstances:

  1. Cancellation of an Order: If you wish to cancel your order before it has been shipped, please contact our customer support team promptly. We will initiate the refund process, and your payment will be refunded in full.

  2. Damaged on Arrival: In the unfortunate event that your item arrives damaged, please report it to us within 48 hours of receiving the product. We will offer you the choice of a refund or a replacement, depending on your preference. No additional charges will be incurred.

  3. Faulty Manufacturing or Breakdown Within Warranty: If your product experiences a manufacturing defect or breaks down due to a manufacturing issue within our warranty period (typically 3 months from the delivery date), you are eligible for a refund or a replacement, as per your preference. Please contact our customer support team for assistance.

  4. Product Lost in Transit or Never Arrived: If your product is lost in transit or has not arrived within a reasonable time frame, please contact us promptly. We will investigate the issue and, if necessary, process a refund for the undelivered item.

Initiating a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team using one of the following methods:

    • Calling our dedicated support hotline at +1 703 520 7785.
    • Sending an email to
    • Submitting a contact form on our website here.

  2. Provide the following information when reaching out:

    • Your order number.
    • The reason for the refund request.
    • A description of the issue or damage (if applicable).
    • Photographs of the product and packaging (if applicable).

  3. Our customer support team will guide you through the return process and provide you with a return label and further instructions.

Refund Processing

Refunds are typically processed within 7 business days of receiving the returned item and verifying the eligibility for a refund. The refund will be issued to the original payment method used for the purchase.

Contact Information

If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our dedicated customer support team. We value your feedback and are here to ensure your satisfaction.

For more information:

Address: 4400, Nikifor P. Konstantinov Str 7, Pazardzhik, Pazardzhik, Bulgaria

Phone: +1 703 520 7785

Email Us:

Office Hours: 
Monday to Friday: 9:00 AM to 5:00 PM.
Saturday and Sunday: Closed