We do NOT ship to P.O. boxes or APO/FPO addresses.
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.
Total delivery time: 3-7 business days
All orders are processed within 1 to 3 business days and shipped using a fully tracked courier service. Depending on the delivery destination and product availability, orders may be fulfilled from one of our warehouses in the United States or from an international fulfillment warehouse. Whenever possible, we will ship the order from the closest available fulfillment location to help ensure smooth and efficient delivery.
Our shipping partners may include USPS, UPS, FedEx, and other international or local courier partners.
Our warehouse locations in the USA:
1. 2140 E University Dr, Rancho Dominguez, CA 90220
2. 1520 Luna Rd #120, Carrollton, TX 75006
3. 30610 S Kavanaugh Rd. Wilmington, IL 60481
Rest assured that we are doing everything possible to deliver your order as quickly as possible. Please note that delivery may be affected by public holidays or circumstances beyond our control.
Shipping rates are:
Free Standard Shipping is available when the applicable order-value threshold for your market is reached. For orders below that threshold, a Standard Shipping fee applies.
Shipping rates and free-shipping thresholds vary by destination and are charged in the applicable local currency. The exact shipping cost and free-shipping threshold will be clearly displayed at checkout before payment.
Orders Processing
We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color.
Orders are processed within 1 to 3 business days. Once an order has been shipped, modifications or cancellations can no longer be made.
Shipping Confirmation
After placing your order successfully, you will receive a confirmation email containing all the necessary details in your inbox. In case you cannot locate it, please check your spam folder. Feel free to contact us without hesitation if you require another confirmation.
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry. You will receive an email containing your tracking information once your order has shipped.
Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received:
If you’ve successfully placed an order and haven’t received it yet the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Cover as once the item is Covered, we have control over it (once it’s by the carrier), but if still persists, kindly email us at contact@wrapango.com.
Lost in Transit
In the rare occurrence of a package being lost in transit, we want our valued customers to rest assured that we are fully committed to their satisfaction. Your peace of mind matters to us.
In such cases, we take immediate action to investigate the situation with the shipping carrier. If the investigation confirms the loss of your package, we will gladly support you by offering a replacement with express shipping, completely free of charge.
Our aim is not only to satisfy our customers but also to compensate for any inconvenience caused.
Delayed Shipments
If your order is taking longer than expected and hasn't arrived within the estimated time, please contact our customer support team at contact@wrapango.com. We will check what's happening, talk to our shipping partners, and we will get back to you with a solution.
While we work diligently to minimize any shipping interruptions, we appreciate your understanding in situations where delays may occur due to factors beyond our control. Rest assured that your satisfaction remains our top priority, and we will make every effort to resolve any issues related to delayed shipments swiftly and efficiently.
Please reference your tracking number and contact your local post office or/and courier for the most up-to-date information regarding your package.
Package Protection
Package Protection can be added to your cart for an additional fee, which may vary by market and will be displayed before checkout. It is provided directly by Wrapango and covers your package against loss, theft, or damage while in transit.
What's covered: packages that are lost in transit, marked delivered but never received (stolen), or that arrive damaged.
What's not covered: orders shipped to an incorrect or incomplete address provided by the customer, and delays caused by customs or carrier disruptions where the package is still trackable and in transit.
Filing a claim: contact us at contact@wrapango.com or through our Contact Us form within 7 days of the delivery date (or the expected delivery date, if the order was never received). Claims for damaged items must include photos of the item and its packaging.
Resolution: approved claims are resolved with a free replacement of the original order. Package Protection does not include refunds, and it applies only to the shipping journey. It does not replace or modify our standard Return & Refund Policy.
For further inquiries:
If you have any additional questions, please feel free to contact our customer services at:
Phone: +1 703 520 7785
Email: contact@wrapango.com