Yes, we accept returns. Yes, we offer refunds. How? If the product is "new", then contact us by sending us an email or filling out our form.
We have a 30-day return policy which means you have 30 days after receiving your item to request a return and get a refund. We have one of the best refund policies out there and we will be glad to offer you a refund if the product matches the requirements.
Returns
Our policy lasts 30 days - if 30 days have gone by since your order has been delivered, unfortunately we can't offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be packed in it's original packaging.
Due to hygiene reasons, used items are not eligible for returns or refunds.
If you receive an item that is damaged or faulty, please contact us at contact@wrapango.com and our Customer service team will be happy to assist you in repairing the faulty product.
To complete your return, we require a receipt or proof of purchase. Please not that you will be responsible for paying for your own shipping costs for returning your item to our warehouse. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
The timeframe for this process slightly varies depending on the payment method used, and the refund will be completed within a specific number of days accordingly.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.The next steps it contact your bank directly. Often, there is some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at contact@wrapango.com.
Damaged or Defective item(s)
We make every effort to ensure the quality and accuracy of our products. However, we understand that errors can occur, and we apologize in advance if they do. In the unlikely event that you encounter either of these situations, we have a process in place to assist you.
If you receive a product with quality issues or inaccuracies, we kindly request that you take a clear photo of the item(s) and send it to us via email within 7 days of receiving the items. Please include your order number in the email and send it to contact@wrapango.com. Once we receive your email and confirm the issue, we will promptly arrange for a replacement to be sent to you.
It's important to note that if more than 30 days have passed since your order was delivered, we won't be able to provide a refund or exchange, except in cases where the items are faulty or damaged.
Please be aware that our warranty does not cover normal wear and tear, rust, damage resulting from improper use or maintenance, product modifications, accidents, loss, or theft. These situations will not be eligible for a refund.
Edits and Cancellations procedure
Once an order is placed on our website, our dedicated team immediately begins processing it to ensure prompt delivery. Due to this quick turnaround time, it is essential for customers to review their orders carefully before completing the purchase.
After your order has been placed, you have 24 hours to contact our Customer support team at contact@wrapango.com and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed into fulfillment and can no longer be modified.
Therefore, it is crucial for customers to double-check their order details, including product selection, quantity, and shipping address, before confirming the purchase.
Order Not Received
If your item hasn't arrived within 30 business days of placing your order, please reach out to us at contact@wrapango.com, and we'll promptly assist you.However, please understand that we cannot take responsibility for undeliverable packages caused by missing, incomplete, or inaccurate destination information. To minimize such issues, we diligently verify shipping details with each customer through the order confirmation sent immediately after purchase. Any expenses incurred for reshipping due to these issues will be invoiced to the customer.
Additionally, we cannot be held accountable for unsuccessful deliveries resulting from the recipient not being present at the delivery location during the scheduled time.
In the event that you haven't received your order even if the tracking status indicates "Delivered," we recommend getting in touch with the carrier for further assistance.
Custom Duties
Customs regulations and fees differ significantly from one country to another. To gain insight into the customs policies applicable in your nation, we strongly advise you to connect with your local customs office.Please bear in mind that any additional expenses related to customs clearance, essential duties, or local taxes are beyond our jurisdiction. As such, we are unable to reimburse any costs associated with these matters. Regardless of the circumstances, we cannot assume responsibility for any resulting delays.
In situations where packages cannot be delivered due to various factors, which may include a customer's refusal to cover duties, it's essential to note the following:
We cannot be held liable for return shipping expenses or the retrieval of merchandise. Consequently, orders deemed undeliverable will not qualify for a refund.
The buyer assumes full responsibility for any claims made with the shipping carrier and for covering all related duties and fees tied to the shipment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@wrapango.com.Kindly note that the duration for receiving your exchanged product may vary slightly based on your geographical location.
For more information:
Address: 4400, Nikifor p Konstantinov Str 7, Pazardzhik, Pazardzhik, Bulgaria
Phone: +1 703 520 7785
Email Us: contact@wrapango.com
Business day: (Mon-Fri)